SharpList Support
Need help? You're in the right place.
Contact Us
The fastest way to reach us is through the in-app feedback form:
Open SharpList → ≡ menu → Send Feedback
You can also email us directly at [email protected]. We aim to reply within 2 business days.
Frequently Asked Questions
How do I add items to a list?
Tap the + button at the top right of the list. Start typing and SharpList will suggest items from its built-in catalog and from items you've added before. Tap a suggestion to add it instantly.
How do I add items using Siri?
Say something like "Add milk using SharpList" or "Add milk and eggs to My Grocery List using SharpList". Always include "using SharpList" so Siri uses the app instead of Reminders.
Tip: if Siri redirects to Apple Health when you say "add water", say "add mineral water" or "add a bottle of water" instead.
How do I share a list with family?
Open the list, tap the gear icon (⚙️) and choose Share List. Add a person by email or from your contacts. Both of you must have iCloud enabled. Changes sync in real time.
How do I add a quantity to an item?
Swipe an item to the left and tap the + button. Choose a count or unit. Tap ×100 for larger amounts like 500 g or 2 L.
How do I sort items by category?
Tap the gear icon (⚙️) and choose By Category. To change an item's category, tap the ⋯ button on the item and choose a new one (or create your own).
How do I create more lists?
Go back to the Lists screen (the back arrow at the top left) and tap + to create a new list. You can switch between lists at any time.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by SharpList. On your iPhone, open Settings → [Your Name] → Subscriptions, select SharpList, and tap Cancel Subscription.
Alternatively, in the app, open the ≡ menu and tap Manage Subscription.
How do I restore my purchases on a new device?
Open the ≡ menu in the app and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase.
I'm having trouble with iCloud sync. What can I do?
Make sure you're signed in to iCloud and that iCloud Drive is enabled (Settings → [Your Name] → iCloud). If the problem persists, please contact us with a description of the issue and your device model.
Where is the in-app help?
Open the ≡ menu and tap Help. You'll find tips for adding items, managing quantities, sorting, sharing, and using Siri.
Reporting a Bug
If you find a bug, please send a feedback message from the app (≡ menu → Send Feedback) or email us. Include your device model, iOS version, and a description of what happened. The feedback form automatically attaches some of this information for us.