Contact Us

The fastest way to reach us is through the in-app feedback form:

Open SharpList → ≡ menu → Send Feedback

You can also email us directly at [email protected]. We aim to reply within 2 business days.

Frequently Asked Questions

How do I add items to a list?

Tap the + button at the top right of the list. Start typing and SharpList will suggest items from its built-in catalog and from items you've added before. Tap a suggestion to add it instantly.

How do I add items using Siri?

Say something like "Add milk using SharpList" or "Add milk and eggs to My Grocery List using SharpList". Always include "using SharpList" so Siri uses the app instead of Reminders.

Tip: if Siri redirects to Apple Health when you say "add water", say "add mineral water" or "add a bottle of water" instead.

How do I share a list with family?

Open the list, tap the gear icon (⚙️) and choose Share List. Add a person by email or from your contacts. Both of you must have iCloud enabled. Changes sync in real time.

How do I add a quantity to an item?

Swipe an item to the left and tap the + button. Choose a count or unit. Tap ×100 for larger amounts like 500 g or 2 L.

How do I sort items by category?

Tap the gear icon (⚙️) and choose By Category. To change an item's category, tap the button on the item and choose a new one (or create your own).

How do I create more lists?

Go back to the Lists screen (the back arrow at the top left) and tap + to create a new list. You can switch between lists at any time.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by SharpList. On your iPhone, open Settings → [Your Name] → Subscriptions, select SharpList, and tap Cancel Subscription.

Alternatively, in the app, open the ≡ menu and tap Manage Subscription.

How do I restore my purchases on a new device?

Open the ≡ menu in the app and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase.

I'm having trouble with iCloud sync. What can I do?

Make sure you're signed in to iCloud and that iCloud Drive is enabled (Settings → [Your Name] → iCloud). If the problem persists, please contact us with a description of the issue and your device model.

Where is the in-app help?

Open the ≡ menu and tap Help. You'll find tips for adding items, managing quantities, sorting, sharing, the store map, and using Siri.

Store Map & Categories

How do I lay out my store map?

Open the Map tab and tap the pencil to start arranging. A new map parks every section in two rows at the bottom — drag them up into the order you walk the shop, then tap Done.

Every list has its own map, and each block is one of your categories.

How do I move or resize a section on the map?

Press and hold a block, then drag it where you want it. A quick swipe moves the map instead of the block.

To change its size, drag the white handle in the block's bottom corner.

How do I remove a section my shop doesn't have?

While editing, tap the × on the block. Its items stay on your list — only the block goes.

A category is missing from my map. How do I add it?

A category created after the map was made has no block yet. Its header in the list offers a pin button that adds one and shows you where it landed. You can also tap + while editing the map to put a category back.

What do the colours on the map mean?

A block stays coloured while that section still has something to buy. It turns hollow once you've checked everything off it, and stays flat gray if there's nothing from that section on this list.

How do I shop using the map?

Tap a section and the list opens at that category, with the others folded away. Check them all off and you come straight back to the map.

Going the other way, tap the map button in any expanded category header and the map opens with that section pointed out.

Can I zoom the map?

Pinch to zoom while you're shopping, or use the toolbar button to switch between seeing the whole map and viewing it at full size.

How does the map work on a shared list?

When you share a list, its map goes with it, and blocks gray out as anyone checks items off. Only whoever created the list can change the layout.

How do I fold a category away?

In category view, tap a category header to fold it away. A folded header shows how many items are still left in it. To fold everything at once, tap the basket at the top of the list.

How do I manage, reorder or hide categories?

Open the Categories tab. From there you can drag categories into the order you want, rename or delete the ones you created, hide built-in categories your shop doesn't have, and add new ones. That order is what every list follows in By Category mode.

Why does an item keep landing in the same category?

That's deliberate — move an item to a different category and SharpList puts it there next time you add it. To change it again, just move it again.

Reporting a Bug

If you find a bug, please send a feedback message from the app (≡ menu → Send Feedback) or email us. Include your device model, iOS version, and a description of what happened. The feedback form automatically attaches some of this information for us.